Policyholders many times wonder when they are eligible to receive reimbursement above ACV in their claim?
ACV is the Actual Cash Value that is initially agreed upon in the claim. There is a holdback which is a known figure to the policyholder. Generally, the policy states this figure must be incurred. As explained in the attached White Paper, incurred begins when a contract is signed with a builder to repair the property.
Hence, holdback money should be released upon providing a valid contract with a licensed builder.
This is the scenario in the best of circumstances. As a note, even though this is the definition for this wording, many times Insurance Companies do not follow this thought process.
It is helpful to always know your rights and responsibilities.
Public Adjusters are licensed by the state and well versed in the area of claim recovery and can assist with this and other issues relating to your claim.
When are Expenses Incurred.pdf