What happens to extra living expenses if the named insured wants to live separately after a fire?

After an insured loss, the insurance company pays for additional living expenses until the property is repaired to pre-loss condition.

Once settled into temporary residence, the couple decides to part ways.  The Insurance Company is not obligated to pay for two temporary residences. Their responsibility is to provide a normal standard of living, which at the time of the loss was a joint home.

Insureds can choose to split existing payment between two homes.  The insurance company has no obligation to pay on two residences.

Additional Living Expense Not Covered for New Standard of Living


Arizona Public Adjuster receives 20th 5 STAR BBB rating

AJR is proud to announce we have received our 20th 5 STAR Rating on Better Business Bureau Serving, Central, Northern & Western Arizona.

In 5 short years, AJR has established themselves as the premier public adjusting firm in the state.    AJR is not a storm chaser adjuster.  Our home state and loyalty are to Arizona.  We pride ourselves in handling claims solely for the policyholder in Arizona.  This enables Arizona Policyholders to take advantage of AJR’s expertise and 30+ year experience in the Public Adjusting Field.

View our 20 reviews here:  Better Business Bureau Website

With your next insurance claim, call AJR first.  We will evaluate the situation and review  your policy to determine if our involvement will add additional benefits for your claim.

AJR Public Adjusters      602-795-5227


When do expenses become Incurred?

Policyholders many times wonder when they are eligible to receive reimbursement above ACV in their claim?

ACV is the Actual Cash Value that is initially agreed upon in the claim.  There is a holdback which is a known figure to the policyholder.  Generally, the policy states this figure must be incurred.  As explained in the attached White Paper, incurred begins when a contract is signed with a builder to repair the property.

Hence, holdback money should be released upon providing a valid contract with a licensed builder.

This is the scenario in the best of circumstances.  As a note, even though this is the definition for this wording, many times Insurance Companies do not follow this thought process.

It is helpful to always know your rights and responsibilities.

Public Adjusters are licensed by the state and well versed in the area of claim recovery and can assist with this and other issues relating to your claim.

When are Expenses Incurred.pdf


Unauthorized Practice of Public Adjusting

Over the years we have encountered future clients who state, “Oh the contractor said they will assist with my claim.  They will talk to the Insurance Company and negotiate figures”

This is deemed as the UPPA — Unauthorized Practice of Public Adjusting and a  ruling was upheld in Texas pertaining to this act.  Read further a blog presented by NAPIA, (National Association of Public Insurance Adjusters), specifically spelling out how this ruling was reached and the ramifications of such practice.

UPPA Verdict Upheld
Untitled 2

Policyholders always want to be informed by the individuals representing them, what their representation involves.  Always remember, only licensed Public Insurance Adjusters and lawyers are able to represent you with insurance property claims.

Monsoon Season in 10 days. Here is updated information regarding storm damage

Sometimes properties can get hit by more than one storm during a Monsoon Season.  Questions arise about claims and how they need to be properly filed for full reimbursement.

When damage occurs a second time to a property that has not been fully compensated for the first loss, no new claim needs to be opened.  The subsequent damage is added to the original claim, as the insurance company had not satisfied their duty to the insured prior to the second storm.

Information below from National Underwriters verifying this statement.

fullsizeoutput_9fccShould your property suffer damage this Monsoon Season,  AJR Public Adjusters available to assist with full recovery from insurance company for all your losses.

Call AJR first to ensure your interests are properly represented.  602-795-5227

Fire in Vacation Home, BBB A+ Review

Appreciating our valued clients who choose to share their experiences about working with AJR, here is another A+, Better Business Bureau Review.

Thank you to our valued clients — Margi & Wayne Cook for your very kind words.



AJR Public Adjusters — 602-795-5227

Property Insurance Claim — 5 things to Watch For

Recently we have received  many phone calls from insureds who have suffered property claims but are experiencing a situation that is occurring more and more.

Today a call came in and the man mentioned:

  1. He lived in an area where a weather disaster struck months ago. A sales person representing an”adjuster’ rang his doorbell and said he could help him with his roof problem.
  2. He was told that the adjuster would contact him
  3. The adjuster would bring in his “sister” company to write the estimate.
  4. It is recommended the insured use the sister company
  5. This adjuster was going to charge an inflated fee for the services, and also made it known that this fee (25%) was due whether the insured used his contractor or not.  When these sister companies complete repair for the property  basically this may be considered double dipping, or kickback payments.

You always want to make sure:

  • The Public Adjuster you hire has a current license in the State.
  • The Public Adjuster, their firm, has solid real reviews.  (Not just Joe Smith “they did a good job”)
  • The Public Adjuster is charging a fair fee for their services. Typical percentages range from 10 – 15%.
  • The Public Adjuster may disclose their relationship with other companies they plan to bring in to submit your claim, you may want to use caution when you are made aware of this.

AJR Public Adjusters is an Arizona Licensed Public Insurance Adjuster with over 30+ years representing policyholders with insurance claims.

AJR WEBSITE              602-795-5227