When a Client’s Experience Says It All: A Five-Star Review for AJR Public Adjusters


How One Couple’s Experience with Flood Damage Became a Helpful Recommendation for Arizona Homeowners

At AJR Public Adjusters, we understand how overwhelming the insurance claims process can be. When your home or business suffers damage, you want answers, guidance, and someone who will look out for your interests.

That’s why receiving reviews like this one from our clients, Stephanie and Russell, means so much to us.

From Researching Insurance Claims to Experiencing a Flood

Stephanie and Russell first discovered AJR Public Adjusters while researching flood damage and the insurance claims process. At the time, they were simply gathering information.

They had no idea how valuable that research would become.

Later, when their vacation rental suffered a flood, they already knew who to call.

In their recent five-star Nextdoor review, they shared:

“We cannot say enough wonderful things about Stacy & Bruce! We first discovered AJR Public Adjusters while researching flood damage and the insurance claims process. When we later experienced a flood at our vacation rental, we were so grateful to have found them!”

Their experience is a reminder of something we often tell homeowners: You don’t want to wait until you’re dealing with property damage to learn how the insurance claims process works.

Having Someone in Your Corner Makes a Difference

When property damage occurs, the questions start almost immediately.

What damage is covered? What needs to be documented? How much will repairs cost? Is the insurance company’s estimate enough to cover the damage?

These are questions most property owners don’t deal with regularly.

As public adjusters, we work for the policyholder, not the insurance company. Our job is to evaluate and document the damage, review the insurance policy, prepare the claim, and negotiate with the insurance company on our client’s behalf.

For Stephanie and Russell, having someone guide them through that process made a difference.

They wrote:

“Their kindness, expertise, responsiveness, and genuine care made all the difference during a stressful time.”

They also shared that we answered their questions, saved them time, and helped them feel supported throughout the process.

That’s exactly what we want for every client.

The Best Advice? Be Prepared Before You Need Help

One part of Stephanie and Russell’s review especially stood out to us:

“Our advice? Save their number today!”

They continued:

“Hopefully you’ll never need it, but if you do, you’ll be grateful to have them in your corner.”

We couldn’t agree more.

Most people don’t think about hiring a public adjuster until they’ve experienced a fire, water leak, storm damage, or another unexpected loss.

But understanding your options before something happens can save you time and frustration later.

Just as you keep the contact information for a trusted plumber or electrician, knowing who to call for help with an insurance claim can be equally important.

More Than Just an Insurance Claim

Stephanie and Russell ended their review with words we won’t soon forget:

“We appreciate you both more than you know and couldn’t recommend you enough!”

After more than 38 years of experience in the adjusting profession, Bruce knows that every insurance claim involves more than damaged property and repair estimates.

Behind every claim are people trying to get their lives, homes, or businesses back to normal.

For us, the most rewarding part of our work is knowing we’ve helped someone through a difficult situation.

Stephanie and Russell, thank you for trusting AJR Public Adjusters and taking the time to share your experience. We truly appreciate your kind words and recommendation.

Helping Neighbors Find Help When They Need It

One of the things we appreciate most about Stephanie and Russell’s review is that they chose to share their experience on Nextdoor.

Nextdoor is a place where neighbors turn to one another for recommendations, advice, and trusted local businesses.

By taking the time to share their experience, Stephanie and Russell did more than leave us a wonderful review. They helped other homeowners in our community learn that help is available when they’re dealing with property damage and an insurance claim.

When a pipe bursts, a storm damages your roof, or a fire affects your home, knowing who to call can make a difficult situation a little easier.

That’s what makes recommendations from neighbors so valuable. They help people find someone they can trust, often when they need help the most.

We’re grateful to Stephanie and Russell not only for their kind words, but also for helping other Arizona homeowners discover AJR Public Adjusters before they find themselves facing an unexpected loss.

Your Insurance Company Has an Adjuster. Who Is Representing You?

If your home or business suffers property damage, remember that you have the right to hire your own licensed public adjuster to represent your interests.

At AJR Public Adjusters, we help Arizona property owners understand their insurance claims and work toward a fair settlement under the terms of their policies.

AJR Public Adjusters, LLC – 602-795-5227
Representation for you, not the insurance company.

publicadjusteraz.com

Understanding Reviews: Tips for Picking a Public Adjuster

What to do first

If your home or business has damage from fire, water, monsoon storms, hail, or smoke, choosing the right public adjuster matters. A good public adjuster can help organize your claim, document damage properly, and deal directly with the insurance company. A poor choice can create delays, confusion, and frustration during an already stressful time.

One mistake people make is focusing only on whether a company has a 5-star rating.

Not all 5-star ratings are equal.

A company with 3 reviews from 3 years ago is not the same as a company with 29 reviews, including reviews posted within the last month.

When evaluating a public adjuster in Arizona, look deeper than the star rating itself.

Look at the Number of Reviews

A higher number of reviews usually gives you a more reliable picture of how a company operates over time.

Three perfect reviews may simply mean the company is newer, less active, or has not handled many claims publicly. On the other hand, dozens of reviews across several years can show consistency, experience, and ongoing client satisfaction.

Consistency matters.

Insurance claims are stressful. You want to know the company has successfully handled many situations, not just a few.

Check How Recent the Reviews Are

This is one of the most overlooked details.

Recent reviews tell you the company is still actively helping clients and maintaining service standards today, not just years ago.

If the newest review is from 2021, that should raise questions.

A company receiving steady reviews every few months often means:

  • They are actively working claims
  • Clients are motivated to leave feedback
  • Communication remains strong
  • Their reputation is current, not outdated

Look for patterns over time, not just a high score.

Read the Actual Comments

Do not just glance at the stars.

Read what people are saying.

Look for comments about:

  • Communication
  • Return phone calls
  • Claim knowledge
  • Transparency
  • Organization
  • Whether the client felt informed during the process
  • Whether the adjuster personally stayed involved

Many people hire a company because of a strong sales pitch, only to find out later they rarely speak to the actual adjuster handling the file.

Reviews often reveal this quickly.

Watch for Red Flags

Be cautious if:

  • Reviews sound overly generic
  • Multiple reviews were all posted on the same day
  • There are very few reviews for a company claiming decades of experience
  • The company has no recent activity
  • The adjuster pressures you to sign immediately
  • They promise unrealistic settlements before reviewing your policy and damages

A professional public adjuster should explain the process clearly, not pressure you.

Verify Licensing and Professional Presence

In Arizona, public adjusters must be licensed.

You should also look for:

  • BBB accreditation
  • Memberships in professional organizations
  • A real local presence
  • Clear contact information

Established firms often have a long track record that is easy to verify online.

Bigger Is Not Always Better

Some large national companies handle huge volumes of claims. That does not always mean better service.

Many homeowners prefer working with a smaller local Arizona firm where they can directly reach the owners.

The key is responsiveness, experience, and trust.

Final Thoughts

A public adjuster works for you, not the insurance company. Take your time before hiring one.

Do not stop at the star rating.

Look at:

  • How many reviews the company has
  • How recent those reviews are
  • What clients actually say
  • Whether the company has a real history in Arizona

A 5-star rating with 29 recent reviews tells a very different story from a 5-star rating with only 3 older reviews.

When property damage happens, experience and consistency matter.

Online review activity and platform filtering can shift over time on sites like Yelp, so it’s better to focus on long-term consistency rather than just the current star average. 

Need Help With a Property Damage Claim?

If you have questions about a fire, water, storm, hail, smoke, or other property damage claim, AJR Public Adjusters is available to help. We work exclusively for policyholders, not insurance companies, and provide a free claim evaluation.

AJR Public Adjusters, LLC
Bruce Horowitz, Licensed Public Adjuster
Stacy Horowitz, Operations Manager

Office: 602-795-5227
Bruce: 480-519-9099
Stacy: 480-519-9199

Website: www.publicadjusteraz.com

Serving Phoenix, Scottsdale, Paradise Valley, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise, and surrounding Arizona communities.

Experience matters. When it comes to your insurance claim, make sure you’re choosing a public adjuster based on more than just a star rating.