Category: Public Adjusting

How AJR Simplifies the Insurance Claim Process

The Claim Process with AJR’s Assistance

1️⃣ Initial Consultation
Contact AJR immediately (602) 795-5227, after damage occurs. We will provide a free consultation to assess your situation and explain how we can help.

2️⃣ Thorough Documentation
AJR will visit your property to document all damage with photos, videos, and detailed notes before any cleanup or repairs begin.

3️⃣ Policy Review
Your policy will be carefully analyzed to identify all applicable coverage and potential challenges.

4️⃣ Claim Preparation
AJR will prepare and submit a comprehensive claim package that addresses all damages and policy provisions.

5️⃣ Expert Negotiation
As your advocate, AJR will handle all communications with the insurance company, countering lowball offers with evidence

6️⃣ Settlement Review
Before accepting any settlement, AJR will review the offer to ensure it covers all necessary repairs and replacements.

7️⃣ Claim Resolution. Once a fair settlement is reached, AJR will help ensure prompt payment so your recovery can begin.

8️⃣ Client Testimonials Hear directly from policyholders who trusted AJR to guide them through the insurance process and maximize their claim results. ➡️ Read Client Testimonials

Why BBB Accreditation Is Key for Your Public Adjuster Choice

Why BBB Accreditation Matters When Choosing a Public Adjuster
Recognized by BBB Pacific Southwest – and proud of it.

We were recently featured by BBB Pacific Southwest for our ongoing commitment to professionalism and integrity in the public adjusting industry. We’re proud to share this recognition—it reinforces the values that AJR Public Adjusters has stood for since day one.

In a field where trust matters most, being BBB Accredited with an A+ rating isn’t just a badge. It’s a promise to our clients.

What BBB Accreditation Means

The Better Business Bureau isn’t a marketing platform—it’s a nonprofit organization that evaluates businesses based on clear standards of trust, transparency, and responsiveness. Accreditation means that a company not only meets those standards but actively maintains them.

To be accredited, a business must:

  • Be responsive to customer concerns
  • Honor commitments
  • Practice honesty in advertising
  • Operate with transparency

At AJR, we’re proud to meet and exceed those expectations every day.

Why Our A+ Rating Matters

Not all public adjusters operate with the same level of accountability. In fact, many companies aren’t accredited at all.

Our A+ rating with the BBB reflects:

In a highly competitive and sometimes misleading industry, we want our clients to feel confident from the first phone call to the final settlement. This rating helps give them that peace of mind.

What It Means for You as a Policyholder

When you’re dealing with an insurance loss, the last thing you need is uncertainty about who’s on your side. Choosing a BBB Accredited Public Adjuster helps ensure you’re working with someone accountable—not someone chasing storms or cutting corners.

A few things clients tell us they value most:

  • Clear, honest answers
  • Timely responses
  • An advocate who explains the process—not someone who pressures them to sign

We don’t just promise that—we back it up with action. And our BBB record proves it.

Follow Us and Stay Connected

We’re grateful for the shoutout from the BBB. You can see the original post here.

Due to account access issues, our original Instagram account,@ajrpublicadjuster, is currently locked. Please follow us on our active business account @ajrpublicadj for updates, tips, and real claim stories. If you found us through the BBB post or on our website, please leave us a comment—let us know, and we’ll follow you back.

Final Thoughts

As we shared in the BBB feature, our advice to new business owners is simple:
“Lead with truthfulness. Your word is your reputation. Listen, communicate, and always follow through.”

We’ve built our business on that belief. We’re thankful to the BBB for helping consumers identify companies that share those same values.

What to Consider When Selecting a Public Adjuster

How to Choose the Right Public Adjuster: A Guide for Insureds After a Property Loss

At AJR Public Adjusters, we are honored when insureds turn to us immediately after experiencing a property loss. However, we understand that some may want to explore other options before making a decision. Choosing the right public adjuster is an important step in your recovery, and it deserves careful consideration.

To support you in that process, we’ve created a comparison checklist to help guide your search. This tool outlines key criteria to look for when evaluating public adjusting firms. It’s designed to ensure you partner with a company that aligns with your values, communicates clearly, and has the experience to advocate for you effectively.

One important note as you review online feedback: not all review platforms are created equal. The Better Business Bureau (BBB) only accepts reviews from verified clients of a business. Other sites may allow anyone to leave feedback — including non-clients or acquaintances — which can sometimes create a misleading picture.

As you read through reviews, pay close attention to the language used. Look for specific details that suggest the reviewer actually worked with the company. A strong review often includes references to communication, claim results, timelines, or how the adjuster supported them through the insurance process. Vague praise without context or substance can be a red flag.

Above all, trust your instincts. The firm you choose should not only be skilled and reputable but should also feel like a good fit for you. You deserve an advocate who listens, explains the process clearly, and works in your best interest from day one.

If you’d like a copy of our public adjuster comparison checklist, feel free to download it or contact us directly. We’re here to help you make an informed, confident decision. We can always be reached at 602-795-5227.

comparison checklist june 2025Download

Top-Rated Public Adjuster in Phoenix | AJR Public Adjusters #1 on Yelp

AJR Public Adjusters Ranked #1 on Yelp Again as Best Public Adjuster in Phoenix

We’re proud to announce a repeat achievement. AJR Public Adjusters has once again been ranked the top public adjuster in Phoenix, Arizona, on Yelp. This recognition reflects the trust Arizona homeowners and business owners place in us. They rely on us during some of their most stressful moments—when dealing with a property insurance claim.

At AJR, we don’t chase storms or rely on marketing gimmicks. Our reputation is built on over 35 years of hands-on experience in the public adjusting industry. We offer honest guidance and clear communication. We deliver results that make a difference. Every client works directly with Bruce Horowitz, not a rotating team or an unfamiliar representative. We believe in personal service backed by professional knowledge, and that approach is why so many policyholders choose AJR.

Choosing a Public Adjuster? Ask the Right Questions

If you’re searching for a public adjuster in Phoenix, Arizona, be sure to look beyond a polished website. This also applies if you’re looking anywhere in Arizona. Many companies list services, but not the actual individuals who work with the clients. Before signing with any firm, ask these critical questions:

If a company doesn’t clearly show who is behind the name, be cautious. If it doesn’t reveal how long they’ve been in the public adjusting business, be wary. Take that as a sign to dig deeper.

Why Clients Trust AJR Public Adjusters

With over three decades of experience, we are proud to serve the Arizona community. We have an A+ rating from the Better Business Bureau. We operate our business with integrity. We don’t just say we put clients first—we show it in every claim we manage. Our Yelp reviews, many of which come from repeat referrals, speak volumes about the quality of service we deliver.

Thank you to everyone who has taken the time to leave us a review. Thank you to those who have referred a friend or shared your experience. Your support helps us continue to advocate for policyholders the right way.

Need help with a claim? Call us at 602-795-5227. You can also visit our Yelp page. Discover why AJR continues to be the most trusted public adjuster in Phoenix.

Why Choose AJR Public Adjusters: Our Commitment to Integrity

What’s New at AJR Public Adjusters: A Look Behind the Scenes

At AJR Public Adjusters, our commitment to helping homeowners and property owners recover after a loss hasn’t changed—but our impact continues to grow. With over 35 years of combined experience and an A+ rating from the Better Business Bureau, we’ve proudly continued to serve Arizona residents with personalized, professional claims representation.

Here’s a quick look at what we’ve been up to lately:

Expanding Our Reach Through Client Education

One of our biggest focuses this year has been education. Most people don’t realize the value of hiring a public adjuster until they’re deep into the stress of handling an insurance claim. That’s why we’ve been working hard to raise awareness through our updated website, community engagement, and helpful blog posts to inform property owners before a disaster strikes.

From sharing tips on how to prepare for monsoon season, to clearing up common myths about public adjusting, we’re doing our part to empower insureds with the knowledge they need to make the right choices after a fire, water loss, or storm damage.

Real Client Wins

Every claim we handle is personal. Unlike larger firms, we don’t hand off your file to someone else. When you hire AJR, you work directly with Bruce and Stacy—from start to finish.

This hands-on approach has led to some powerful client outcomes recently:

  • We helped a family recover from a devastating kitchen fire that their insurance undervalued.
  • A homeowner experiencing extensive water damage from a hidden pipe leak received a significantly increased settlement after we stepped in.
  • Several clients affected by monsoon roof damage were initially denied coverage, but with our involvement, their claims were re-evaluated and paid fairly.

These are just a few examples of how our advocacy directly impacts people’s lives.

BBB Accreditation: A Continued Commitment to Integrity

Since joining the BBB over a decade ago, we’ve used their platform to build trust and transparency with new clients. This year, we were honored to be nominated again for the BBB Torch Award for Ethics—a recognition that reflects how we treat our clients, our peers, and the adjusting profession as a whole.

We believe reviews on the BBB matter because they come from real clients, not just social media followers. That’s why we continue to encourage satisfied clients to share their stories there—it’s one of the most respected resources for homeowners researching trustworthy adjusters.

Client Testimonials: The Heart of What We Do

There’s nothing more rewarding than hearing from clients who feel truly seen and supported during the claims process. Lately, we’ve been spotlighting testimonials that highlight what sets us apart:

  • Consistent communication.
  • Patience and clarity when explaining the process.
  • The comfort clients feel knowing they have someone on their side—not the insurance company’s.

Many of our clients express that they wish they had called us sooner—and we’re working to make sure future clients know we’re just a phone call away when the unexpected happens.

Strengthening Industry Connections

As members of the Rocky Mountain Association of Public Insurance Adjusters (RMAPIA) and the National Association of Public Insurance Adjusters (NAPIA), we remain involved in compliance updates and ethical best practices. These memberships keep us sharp and informed so we can bring highly effective professionalism to each claim we handle.

We’ve also continued to build strong relationships with local professionals—contractors, restoration teams, and realtors—who recognize the value of having a public adjuster on board to ensure their clients are treated fairly by their insurance providers.

Technology Updates & Tools for Clients

To make the claims process smoother for our clients, we’ve started implementing better ways to share updates, organize documents, and stay in touch. Whether that means a simple text update, quick document scan via phone, or secure email follow-ups—we tailor our communication to fit the client’s comfort level.

Our goal is to keep things simple and stress-free, even when the situation feels overwhelming.

What We Stand For

At our core, AJR Public Adjusters stands for:

  • Truthfulness and transparency.
  • Client-first service, always.
  • A relentless commitment to maximizing recovery.

We don’t give up on our clients. From that first call to the final payment—and sometimes even beyond—we’re here to advocate, explain, and walk with you through one of the most difficult times a property owner can face.

Looking Ahead

We’re not slowing down. With monsoon and wildfire seasons on the horizon, we’re preparing to be a resource for Arizona homeowners who need urgent, experienced support. We’re also planning more outreach to make sure people know their rights when dealing with property insurance claims.

If you or someone you know experiences damage to a home or rental property, please don’t wait for the insurance company to take the lead. Call us first. A brief conversation can save you time, money, and a lot of stress down the line.

Contact AJR Public Adjusters
📍 Based in Phoenix, Serving All of Arizona
📞 Call Bruce Horowitz: (480) 519-9099
🌐 www.publicadjusteraz.com
✅ A+ BBB Accredited | RMAPIA | NAPIA

Thank you to all our past and present clients for trusting us. We’re proud of the work we’ve done together and look forward to continuing to serve Arizona with integrity and heart.