Why BBB Accreditation Is Key for Your Public Adjuster Choice

Why BBB Accreditation Matters When Choosing a Public Adjuster
Recognized by BBB Pacific Southwest – and proud of it.

We were recently featured by BBB Pacific Southwest for our ongoing commitment to professionalism and integrity in the public adjusting industry. We’re proud to share this recognition—it reinforces the values that AJR Public Adjusters has stood for since day one.

In a field where trust matters most, being BBB Accredited with an A+ rating isn’t just a badge. It’s a promise to our clients.

What BBB Accreditation Means

The Better Business Bureau isn’t a marketing platform—it’s a nonprofit organization that evaluates businesses based on clear standards of trust, transparency, and responsiveness. Accreditation means that a company not only meets those standards but actively maintains them.

To be accredited, a business must:

  • Be responsive to customer concerns
  • Honor commitments
  • Practice honesty in advertising
  • Operate with transparency

At AJR, we’re proud to meet and exceed those expectations every day.

Why Our A+ Rating Matters

Not all public adjusters operate with the same level of accountability. In fact, many companies aren’t accredited at all.

Our A+ rating with the BBB reflects:

In a highly competitive and sometimes misleading industry, we want our clients to feel confident from the first phone call to the final settlement. This rating helps give them that peace of mind.

What It Means for You as a Policyholder

When you’re dealing with an insurance loss, the last thing you need is uncertainty about who’s on your side. Choosing a BBB Accredited Public Adjuster helps ensure you’re working with someone accountable—not someone chasing storms or cutting corners.

A few things clients tell us they value most:

  • Clear, honest answers
  • Timely responses
  • An advocate who explains the process—not someone who pressures them to sign

We don’t just promise that—we back it up with action. And our BBB record proves it.

Follow Us and Stay Connected

We’re grateful for the shoutout from the BBB. You can see the original post here.

Due to account access issues, our original Instagram account,@ajrpublicadjuster, is currently locked. Please follow us on our active business account @ajrpublicadj for updates, tips, and real claim stories. If you found us through the BBB post or on our website, please leave us a comment—let us know, and we’ll follow you back.

Final Thoughts

As we shared in the BBB feature, our advice to new business owners is simple:
“Lead with truthfulness. Your word is your reputation. Listen, communicate, and always follow through.”

We’ve built our business on that belief. We’re thankful to the BBB for helping consumers identify companies that share those same values.

AJR: Phoenix’s Top Public Adjuster for Monsoon Damage Claims

Why AJR Public Adjusters Was Named Phoenix’s Top Public Adjuster—Again

As Arizona enters monsoon season, homeowners and business owners face increased risk of property damage from high winds, heavy rain, and hail. These storms can lead to roof leaks, collapsed ceilings, flooding, and other costly problems—many of which should be covered by insurance. But filing a claim and getting a fair settlement isn’t always straightforward.

That’s where AJR Public Adjusters comes in.

We’re proud to share that AJR has once again been named the Top Public Adjuster in Phoenix by Yelp. This recognition is based on consistent five-star reviews from real clients who’ve trusted us to handle complex property claims and guide them through the insurance process.

What Sets AJR Apart

  • Over 37 Years of Experience
    Bruce Horowitz brings decades of hands-on experience in public adjusting. We’ve handled thousands of claims and understand the ins and outs of insurance policies, coverage limits, and negotiation strategies.
  • We Work for You—Not the Insurance Company
    As licensed public adjusters, we only represent policyholders. Our job is to protect your interests, document the full scope of damage, and push for the maximum settlement under your policy.
  • Clear Communication
    One of the most common complaints we hear from people before they call us is that they felt left in the dark. At AJR, we believe in clear and honest updates. You’ll always know where your claim stands.
  • Local Expertise
    Monsoon-related damage is unique to this region. We live and work in Arizona, so we understand how these storms affect homes and businesses here—and how insurance carriers respond to them.
  • Free Policy & Damage Reviews
    Unsure if you have a claim? We review your full insurance policy, estimates, and damage photos at no cost. If we believe we can help, we’ll explain the next steps clearly.

If your property is damaged this monsoon season and you’re feeling overwhelmed, you’re not alone. Many policyholders come to us after struggling with denied or underpaid claims. At AJR, we take the pressure off and help you get what you’re owed.

Need help? Contact us today at 602-795-5227 or submit your documents for a complimentary review. We’re here to help you get through this—and come out stronger.

Prevent Dryer Fires: Key Maintenance Tips for Safety

Dryer Lint: A Hidden Fire Hazard You Shouldn’t Ignore

A large clump of lint rests on a tiled floor in the corner of a laundry room. This hidden buildup was removed during a professional dryer cleaning arranged by AJR Public Adjusters to highlight the serious fire risks associated with neglected dryer maintenance.
This large clump of lint was pulled from a dryer during a professional cleaning arranged by AJR Public Adjusters. It’s a powerful reminder of the hidden fire hazards that can accumulate over time without regular maintenance.

At AJR Public Adjusters, we’ve helped countless homeowners recover from devastating fire losses—and more often than you’d think, those fires started in a laundry room.

Most people are good about clearing the small lint tray after each load. But what’s often forgotten is that lint doesn’t just stop there. It builds up inside the dryer and along the dryer vent ductwork that snakes through the walls and out of your home. That hidden buildup is a real fire risk.

A large pile of lint sits on the floor next to a removed dryer panel and lint screen, collected during a professional dryer cleaning arranged by AJR Public Adjusters. The image highlights the volume of hidden lint buildup that can pose a serious fire hazard if not properly addressed.
This pile of lint was removed from inside a dryer during a cleaning coordinated by AJR Public Adjusters. It’s a clear example of how much hidden debris can accumulate over time—posing a major fire risk if not addressed through regular professional maintenance.

We’re sharing this today because we just had our own dryer serviced, and we were shocked by how much lint had accumulated. Not only did our technician pull out two large clumps like the ones shown in the photos, but we had already emptied two full Dustbuster containers of lint into the trash before taking the pictures. That’s how much had collected out of sight.

Our yearly tip: Have your dryer professionally cleaned and inspected at least once a year.

Here’s what we recommend:

  • Continue cleaning the lint tray after every load.
  • Have a professional disassemble your dryer annually to remove internal lint buildup.
  • Hire a qualified vent cleaning service to clear out the ducts that carry lint from the dryer to the outside of your home.

This isn’t just a suggestion. It’s an important safety measure. Dryer fires are preventable, and we’ve seen firsthand how much damage they can cause.

If you need a referral to someone reliable, feel free to reach out. We’re always happy to connect you with trusted professionals who do thorough, honest work.

Stay safe and stay alert. One small step now can prevent a major loss later.

—
AJR Public Adjusters
Serving homeowners for over 37 years, with deep roots in Arizona for the past 12.

What to Consider When Selecting a Public Adjuster

How to Choose the Right Public Adjuster: A Guide for Insureds After a Property Loss

At AJR Public Adjusters, we are honored when insureds turn to us immediately after experiencing a property loss. However, we understand that some may want to explore other options before making a decision. Choosing the right public adjuster is an important step in your recovery, and it deserves careful consideration.

To support you in that process, we’ve created a comparison checklist to help guide your search. This tool outlines key criteria to look for when evaluating public adjusting firms. It’s designed to ensure you partner with a company that aligns with your values, communicates clearly, and has the experience to advocate for you effectively.

One important note as you review online feedback: not all review platforms are created equal. The Better Business Bureau (BBB) only accepts reviews from verified clients of a business. Other sites may allow anyone to leave feedback — including non-clients or acquaintances — which can sometimes create a misleading picture.

As you read through reviews, pay close attention to the language used. Look for specific details that suggest the reviewer actually worked with the company. A strong review often includes references to communication, claim results, timelines, or how the adjuster supported them through the insurance process. Vague praise without context or substance can be a red flag.

Above all, trust your instincts. The firm you choose should not only be skilled and reputable but should also feel like a good fit for you. You deserve an advocate who listens, explains the process clearly, and works in your best interest from day one.

If you’d like a copy of our public adjuster comparison checklist, feel free to download it or contact us directly. We’re here to help you make an informed, confident decision. We can always be reached at 602-795-5227.

comparison checklist june 2025Download

Top-Rated Public Adjuster in Phoenix | AJR Public Adjusters #1 on Yelp

AJR Public Adjusters Ranked #1 on Yelp Again as Best Public Adjuster in Phoenix

We’re proud to announce a repeat achievement. AJR Public Adjusters has once again been ranked the top public adjuster in Phoenix, Arizona, on Yelp. This recognition reflects the trust Arizona homeowners and business owners place in us. They rely on us during some of their most stressful moments—when dealing with a property insurance claim.

At AJR, we don’t chase storms or rely on marketing gimmicks. Our reputation is built on over 35 years of hands-on experience in the public adjusting industry. We offer honest guidance and clear communication. We deliver results that make a difference. Every client works directly with Bruce Horowitz, not a rotating team or an unfamiliar representative. We believe in personal service backed by professional knowledge, and that approach is why so many policyholders choose AJR.

Choosing a Public Adjuster? Ask the Right Questions

If you’re searching for a public adjuster in Phoenix, Arizona, be sure to look beyond a polished website. This also applies if you’re looking anywhere in Arizona. Many companies list services, but not the actual individuals who work with the clients. Before signing with any firm, ask these critical questions:

If a company doesn’t clearly show who is behind the name, be cautious. If it doesn’t reveal how long they’ve been in the public adjusting business, be wary. Take that as a sign to dig deeper.

Why Clients Trust AJR Public Adjusters

With over three decades of experience, we are proud to serve the Arizona community. We have an A+ rating from the Better Business Bureau. We operate our business with integrity. We don’t just say we put clients first—we show it in every claim we manage. Our Yelp reviews, many of which come from repeat referrals, speak volumes about the quality of service we deliver.

Thank you to everyone who has taken the time to leave us a review. Thank you to those who have referred a friend or shared your experience. Your support helps us continue to advocate for policyholders the right way.

Need help with a claim? Call us at 602-795-5227. You can also visit our Yelp page. Discover why AJR continues to be the most trusted public adjuster in Phoenix.

Tips for Choosing a Public Adjuster After Arizona Storms

As we start the monsoon season here in Arizona, property owners need to stay alert. Be cautious not just of the storms themselves but also of the wave of people who show up afterward.

After a significant storm, individuals often knock on your door offering quick fixes or promising big insurance payouts. Some are trying to be helpful, but many are simply trying to drum up business. They often lack a fundamental understanding of the claims process. Promises are made that don’t hold up once insurance complications arise.

Before agreeing to work with anyone, read their reviews and look at the types of claims they’ve actually handled. If you see a pattern of “they knocked on my door,” there’s your answer. Here is a link to the AJR Reviews. You can learn more about who we are. Find out what we can do.

At AJR Public Adjusters, we do things differently. We don’t chase storms. We rely on our reputation, our A+ rating with the Better Business Bureau (BBB), and the referrals of satisfied clients. With over 35 years of industry experience, Bruce brings unmatched knowledge and results to every claim. Other firms have been in Arizona longer, but no one offers the depth of skill that Bruce does.

If you’ve suffered property damage, make sure you’re working with the right professional. AJR is here to help you get what you deserve.

Call us at 602-795-5227 or reach out here

Essential Monsoon Season Preparation for Arizona Policyholders

Arizona Monsoon Season Is Coming — Prepare Now

Arizona’s monsoon season runs from June 15 through September 30. It brings intense storms that can cause sudden and severe property damage. High winds, heavy rain, dust storms, and flash flooding are all common — and often unpredictable.

Before the storms hit, take these steps to protect your home or business:

  • Inspect your roof and seal any potential leaks
  • Trim back trees and remove weak or overhanging branches
  • Secure or store outdoor furniture and loose items
  • Clean gutters and downspouts
  • Review your insurance policy to understand what’s covered

AJR Public Adjusters has proudly served Arizona policyholders for 12 years. Bruce brings over 35 years of public adjusting experience. We’re accredited by the Better Business Bureau and hold ourselves to the highest ethical standards. When you work with AJR, you work directly with Bruce or Stacy. Your claim is never handed off to someone unfamiliar.

If monsoon damage affects your property, we’re here to help. We’ll guide you through the claims process and fight to ensure you receive the fair settlement you deserve.

AJR Public Adjusters — 602-795-5227
Trusted. Experienced. Ethical. On your side.

Why Policyholders Need Protection: Key Takeaways from the Senate Hearing on Insurance Claim Practices

Last week’s hearing on Capitol Hill, titled “Examining the Insurance Industry’s Claims Practices Following Recent Natural Disasters,” highlighted a serious issue. An issue that is finally receiving the long-overdue attention it deserves and affects homeowners nationwide. As storms and disasters become more frequent and severe, too many policyholders find themselves underpaid. They experience delays or are denied by their insurance carriers. This happens when they need help the most.

The public deserves better. Transparency, accountability, and fair treatment should not be optional. Policyholders have the right from the very beginning to seek guidance and protection by hiring a licensed public adjuster.

That’s exactly why AJR Public Adjusters exists. We work solely for the insured—not the insurance company. Our goal is to level the playing field. We want to ensure the claim process is clear and fair. We also aim to help our clients avoid the all-too-common frustrations highlighted during this hearing.

If you’re dealing with property damage or simply want to understand your rights, we’re here to help. We will help you every step of the way.

Click on the link above to access the hearing for anyone who would like to learn more.

#InsuranceClaims #PublicAdjuster #NaturalDisasterRecovery #PolicyholderRights #TransparencyMatters #AJRPublicAdjusters #ArizonaBusiness #ClientAdvocacy #StormDamage #FairClaimsProcess

Empowering Policyholders: Bruce Horowitz’s Journey

Every journey has defining moments. For Bruce Horowitz, those moments were grounded in a lifelong commitment to fairness. They were also characterized by compassion and a willingness to stand up for those without a voice. Bruce was passionate about helping others. He had a relentless drive to bring about meaningful change. His path to becoming a trusted public adjuster was shaped long before he ever entered the insurance world.

A Personal Beginning

From an early age, Bruce understood the importance of speaking up for others. In his community and within his family, he developed a strong sense of justice. He also had a commitment to verify that people received the support they deserved. These early values would later form the foundation of his career.

Bruce’s professional journey began in his family’s insurance business in Philadelphia. There, he gained hands-on experience and observed the often-adversarial relationship between policyholders and insurance companies. Witnessing how many people felt overwhelmed and underrepresented during the claims process sparked a deep motivation to make a difference. He realized that most policyholders didn’t fully understand their rights — or the actual value of their claims.

Motivated to level the playing field, Bruce left the family business and launched AJR Insurance Consultants in South Carolina. After relocating to Arizona, he renamed the company AJR Public Adjusters. This change solidified his focus on licensed public adjusting services. It also emphasized policyholder advocacy. From the beginning, the firm was built on a simple principle. Every client deserves personal attention. Clients also need honest guidance. They must have strong representation.

The Turning Point: Empowering Policyholders

Through years of experience, Bruce gained invaluable insight into the inner workings of the insurance claims process. But what truly set him apart was his empathy. He understood what it felt like to be on the other side of the claim. People feel confused by technical language. They are uncertain about the next steps. They face an uphill battle after a loss.

Bruce’s role, he believed, wasn’t just about interpreting policy language or negotiating settlements. It was about being a steady presence during some of life’s most difficult moments. For Bruce, public adjusting became more than a service — it became an opportunity to empower.

He committed himself to demystifying the claims process. He ensured clients understood their options and what was at stake. He helped them make informed decisions. His approach is rooted in transparency, education, and compassion.

Lessons Learned Along the Way

Throughout his career, Bruce has relied on key principles to guide his work:

🟦 The Power of Listening

Bruce learned that the most crucial part of any claim isn’t just the paperwork or negotiation, it’s listening. Understanding a client’s story, their loss, and their goals enables him to offer the most effective support and strategy.

🟦 Integrity Above All

In an industry where trust can be hard to come by, Bruce made integrity the cornerstone of his practice. He consistently prioritizes honesty, advocating for clients with transparency and helping them understand their rights.

🟦 Adaptability is Key

As the industry evolves, Bruce remains committed to learning and innovating. New technologies, changing regulations, and rising client expectations drive this evolution. He embraces tools that streamline the process without sacrificing the personalized service that defines AJR.

What Sets Bruce Apart

While many public adjusters focus solely on settlements, Bruce’s approach goes deeper. He doesn’t just want to win a claim — he wants clients to walk away feeling confident, informed, and respected. His goal is not only to maximize compensation, but to bring peace of mind in times of uncertainty.

Bruce is known for securing settlements that often exceed the initial offer made by insurance companies. He has deep industry knowledge and genuinely understands his clients’ needs. With this understanding, he bridges the gap between policyholders and insurers. He creates solutions that satisfy both parties.

A Legacy of Advocacy

For Bruce Horowitz, public adjusting isn’t just a profession — it’s a calling. His legacy is built on delivering clarity, support, and strong advocacy during life’s unexpected challenges. As a trusted advisor, he continues to redefine what it means to have a true partner during the claims process.

In an industry that often gets a bad reputation, Bruce stands as a beacon of integrity and professionalism. He doesn’t just adjust claims. He transforms the experience. He gives clients the support they need when they need it most.

✅ Call to Action

If you’re dealing with a property loss, and you feel unsure about your next steps. You don’t have to face the process alone. Seek guidance and support. Contact AJR Public Adjusters today for a free consultation. Let Bruce and the AJR team advocate for you with experience, compassion, and results that matter.

📞 Call us at (602) 795-5227
📩 Email: info@ajrpa.com
🌐 Visit our website

Your Guide to Monsoon Season Claims in Arizona

Monsoon Season in Arizona runs from June 15 through September 30. While we’re still in May, June is coming fast. These storms can bring intense wind, rain, and flooding, damaging your home in seconds. If that happens, call AJR Public Adjusters first, before your insurance company.

AJR Public Adjusters has over 35 years of experience and an A+ BBB rating. We help Arizona homeowners get the full compensation they deserve. We manage every step of the claims process. We review your policy and document damage. Then, we negotiate with the insurance company so you don’t have to.

We work for you, not the insurance company—and there’s no upfront cost. Save our number now: 602-795-5227 or visit www.publicadjusteraz.com. Monsoon season will be here before you know it—call AJR first