fire damage – AJR Public Adjusters – BBB A+ Rated Local Public Adjusters in Arizona

Public Adjusters in Arizona |AJR Public Adjusters | A+ BBB Rated

When disaster strikes, it rarely sends a warning. One day your home or business is safe. The next, a fire, flood, storm, or other loss leaves you with costly damage and more questions than answers. The first call many people make is to their insurance company. But here’s the hard truth: insurance companies are businesses with their own bottom line, and their adjusters work for them — not you.

That’s where a public adjuster comes in. A public adjuster is a licensed professional who represents you, the policyholder, throughout the insurance claims process. Instead of relying on the insurance company’s word, you have an experienced advocate working to make sure your damage is fully documented, deadlines are met, and the settlement you receive is fair.

What Does a Public Adjuster Do?

Most homeowners and business owners have never filed a large property claim before. Insurance policies are packed with complex language, strict requirements, and short timelines. Missing a detail can mean losing thousands of dollars.

A public adjuster takes that weight off your shoulders. Here’s how:

Policy review: They read and interpret the fine print to determine exactly what your coverage includes.
Damage inspection: They carefully document every aspect of your loss — structural damage, contents, and even hidden issues like water intrusion or smoke residue.
Claim preparation: They organize evidence, photos, estimates, and reports into a claim package that the insurance company can’t easily deny.
Negotiation: They communicate with the insurance company’s adjusters and make sure your claim isn’t undervalued or delayed.
Settlement support: They guide you through final payments, ensuring the insurance company follows through.

The result? You don’t have to fight the insurance company alone, and you’re far less likely to miss out on money you’re entitled to.

Why Insurance Companies Don’t Tell You About Public Adjusters

Insurance companies have teams of adjusters and lawyers protecting their interests. Their job is to settle claims quickly and at the lowest possible cost. They aren’t going to recommend that you bring in your own professional to review or challenge their decisions.

But Arizona law gives you the right to hire a public insurance adjuster. This is your safeguard against denied or underpaid claims. Public adjusters work only for the policyholder, not the insurance company. Their success is tied to yours: they only get paid if you receive a settlement.

Real-World Scenarios Where a Public Adjuster Helps

Think about some of the common losses Arizona homeowners face:

Monsoon storm damage: Heavy winds and rain tear off roofing and cause water leaks inside.
Fire damage: Even a small kitchen fire can cause smoke and soot damage throughout the house.
Water damage: Burst pipes, appliance leaks, or slab leaks often lead to hidden mold and costly repairs.
Hail damage: Roofs, siding, and windows can be compromised, but insurers often try to pay for only “spot repairs.”
Theft or vandalism: Personal property and structural damage both need detailed documentation.

In all these cases, an insurance company’s adjuster may try to minimize the payout, but a public adjuster—whether you’re in Phoenix, Scottsdale, or elsewhere in Arizona—ensures every detail is thoroughly documented and accurately valued.

Common Misconceptions About Public Adjusters

“Public adjusters inflate claims.”
Licensed public adjusters are regulated by the Arizona Department of Insurance. Their role is to present legitimate, well-documented claims — not inflate numbers.

“Public adjusters are expensive.”
Public adjusters work on a contingency fee, meaning they only get paid if you receive a settlement. The fee is a percentage of the recovery, and for many policyholders, the increased payout more than covers the cost.

“I can handle my claim myself.”
You can, but most people underestimate the complexity of the process. Deadlines, paperwork, and technical details can derail a claim quickly. Having a professional in your corner greatly reduces that risk.

The AJR Public Adjusters Difference

At AJR Public Adjusters, we’ve spent over 37 years helping policyholders across Arizona get the settlements they deserve. We’ve built our reputation on:

Ethics and transparency: We’re proud of our A+ BBB rating and dozens of client testimonials that reflect our commitment.
Local experience: We know the challenges Arizona weather brings — monsoons, haboobs, hail, and more.
Personal service: When you call AJR, you work directly with Bruce and Stacy, not a junior adjuster or out-of-state firm.
Proven results: We’ve recovered millions of dollars for homeowners and business owners who would have otherwise accepted underpaid claims.

Unlike “storm chasers” who flood into Arizona after big weather events, AJR is a local firm with deep community roots. Our goal isn’t a quick payout — it’s to stand by our neighbors when they need help most.

Why Public Adjusting Matters for Everyone

Public adjusting isn’t just for major disasters or complex losses. Even small claims can be underpaid if details are missed. Every policyholder deserves the peace of mind that comes from knowing their claim is being handled correctly.

When you hire a public adjuster, you’re choosing to level the playing field. You’re telling the insurance company that your claim deserves respect and full attention. And you’re reducing your own stress by letting a professional handle the details.

Call to Action

If you’re facing property damage in Phoenix, Scottsdale, Glendale, Mesa, Chandler, or anywhere in Arizona, don’t go through the insurance process alone. Call AJR Public Adjusters first.

📞 602-795-5227
🌐 publicadjusteraz.com

We’ll review your situation, explain your options, and show you exactly how we can help. With AJR Public Adjusters on your side, you’ll have confidence knowing your claim is handled ethically, thoroughly, and with your best interests at heart.

Don’t leave money on the table. Contact AJR Public Adjusters today and let us fight for the settlement you deserve.

What to Consider When Selecting a Public Adjuster

How to Choose the Right Public Adjuster: A Guide for Insureds After a Property Loss

At AJR Public Adjusters, we are honored when insureds turn to us immediately after experiencing a property loss. However, we understand that some may want to explore other options before making a decision. Choosing the right public adjuster is an important step in your recovery, and it deserves careful consideration.

To support you in that process, we’ve created a comparison checklist to help guide your search. This tool outlines key criteria to look for when evaluating public adjusting firms. It’s designed to ensure you partner with a company that aligns with your values, communicates clearly, and has the experience to advocate for you effectively.

One important note as you review online feedback: not all review platforms are created equal. The Better Business Bureau (BBB) only accepts reviews from verified clients of a business. Other sites may allow anyone to leave feedback — including non-clients or acquaintances — which can sometimes create a misleading picture.

As you read through reviews, pay close attention to the language used. Look for specific details that suggest the reviewer actually worked with the company. A strong review often includes references to communication, claim results, timelines, or how the adjuster supported them through the insurance process. Vague praise without context or substance can be a red flag.

Above all, trust your instincts. The firm you choose should not only be skilled and reputable but should also feel like a good fit for you. You deserve an advocate who listens, explains the process clearly, and works in your best interest from day one.

If you’d like a copy of our public adjuster comparison checklist, feel free to download it or contact us directly. We’re here to help you make an informed, confident decision. We can always be reached at 602-795-5227.

comparison checklist june 2025 Download

AJR Public Adjusters Achieves BBB Accreditation

AJR Public Adjusters LLC Earns BBB Accreditation

AJR Public Adjusters LLC is committed to ethical business practices

AJR Public Adjusters, LLC announced its recent accreditation by the Better Business Bureau Serving the Pacific Southwest (BBB) this week. As a BBB Accredited Business, AJR Public Adjusters LLC is dedicated to promoting trust in the marketplace and upholding high standards for honest business behavior.

Customers need to trust the companies they do business with, and BBB is committed to advancing that trust in the marketplace. BBB Accreditation is an honor, and not every business qualifies. The dedication AJR Public Adjusters LLC has displayed to earn this accreditation shows the high level of commitment they have for not only their customers but for the community in which they operate.

“We are pleased to join a community of businesses committed to doing things the right way,” said Bruce Horowitz. “We value building trust with our customers, and our BBB Accreditation is a public display of our commitment to excellence and maintaining high ethical standards.”

BBB Accredited Businesses adhere to BBB’s Standards for Trust, a comprehensive set of policies, procedures, and best practices that represent trustworthiness in the marketplace. The standards call for building trust, embodying integrity, advertising honestly, telling the truth, being transparent, honoring promises, being responsive, and safeguarding privacy.

To learn more about AJR Public Adjusters, LLC, please visit their BBB Business Profile at or or contact AJR at 602-795-5227.

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Personalized Support from Licensed Public Adjusters | AJR Public Adjusters

A client we recently assisted here in Arizona reached out to us with a unique request—help for a friend in need in another state. We at AJR only hold a public adjuster license here in Arizona, but due to our 35+ year membership in NAPIA (National Association of Public Insurance Adjusters), we are able to connect you with public adjusters in other states.

Reflecting on her own experience with us, she couldn’t help but marvel at the seamless support, professionalism, and genuine care she received. She found solace in our team’s commitment to excellence and our unwavering dedication to her satisfaction. And so, when her friend faced a similar predicament in another state, she knew exactly where to turn.

But what struck us most wasn’t just the gratitude expressed for the assistance we provided. It was the genuine confusion as to why more people don’t automatically seek out companies like ours for help. And honestly, we couldn’t agree more.

At AJR Public Adjusters, we don’t just see clients – we see people, each with their unique story and set of challenges.

Understanding that life can throw curveballs when we least expect it, we know the value of a guiding hand from someone with over 35 years of expertise in the field. At AJR, we’re equipped not only with experience but also with the same license as an insurance adjuster, ready to level the playing field when the unexpected strikes.

Our journey in this industry has taught us that sometimes, what people need most is someone who understands the ins and outs, someone who can navigate the complexities with ease and assurance. And that’s exactly what we strive to offer – a steady, experienced hand to guide you through even the toughest of times.

So whether you’re facing a challenge here in Arizona or across the country, rest assured that we’re here for you. Our commitment to excellence knows no bounds, and we’ll go above and beyond to ensure you receive the support and care you deserve. You can view additional comments from previous clients here.

Because when life throws you a curveball, having someone in your corner who’s seen it all can make all the difference in the world. 💪 #ExperiencedSupport #LevelingThePlayingField #HereForYou”

So to our client who reached out on behalf of her friend, thank you for reaching out . And to everyone else out there, know that we’re here for you, no matter where you are or what you’re facing. Because at the end of the day, it’s not just about providing a service – it’s about forging connections and making a positive impact, one person at a time. 💙 #ClientCare #GoingTheDistance #MakingADifference”

View Conversation 👇(names omitted for privacy)

Key Steps when Seeking Help from a Public Adjuster for Property Insurance Loss

When your property is damaged from a covered insurance claim, seeking help from a public adjuster for a property insurance loss involves a few key steps:

Research and Selection: Start by researching reputable public adjusters in your area. A great place to start is the Better Business Bureau. These reviews are from actual clients of the business, unlike GOOGLE/YELP, where anyone can leave a review. Look for those with experience handling cases similar to yours and with positive reviews or recommendations from past clients.
Initial Consultation: Contact the public adjusters you’re interested in and schedule an initial consultation. During this conversation, they’ll assess your situation, review your insurance policy, and discuss the fee structure and the services they offer.
Documentation: Gather all relevant documentation related to your insurance claim, including your policy details, photographs or videos of the damage, estimates for repairs or replacements, and any correspondence with your insurance company. At AJR Public Adjusters, we will request this information after receiving your initial phone call. We then review and assess if our involvement will assist with your recovery. If we feel our assistance can further your claim in a positive direction while making it worth your time/money, we will set up a meeting to finalize our engagement.
Engagement: If you decide to proceed, you must sign a contract outlining the terms of the agreement, including the fee arrangement. Make sure you understand all aspects of the contract before signing.
Claim Handling: Once engaged, the public adjuster will handle the entire claims process on your behalf. This includes preparing and submitting the claim, negotiating with the insurance company, and advocating for your best interests to ensure you receive fair compensation for your loss.
Communication: Stay in regular communication with your public adjuster throughout the process. They should keep you updated on the progress of your claim and any developments that arise. At AJR, we pride ourselves on our constant communication with our clients. Always available to answer questions and provide current information regarding the claim. We have actually had clients in the past requesting less communication; after seeing the thorough job AJR provides, they didn’t want to know every small detail, just wanting to be involved in the large decisions and reap the benefits of our engagement with the final settlement.
Resolution: The goal is to reach a favorable resolution to your claim.

Remember, it’s essential to choose a reputable and experienced public adjuster who will work diligently to maximize your insurance claim settlement while minimizing your stress and hassle during the process.

AJR Public Adjusters have the experience of representing clients for over 35 years. With your next claim, give us a call first to speak with us personally about your claim.

We look forwad to hearing from you.

602-795-5227 – AJR Public Adjuster Website

Another 5 STAR Better Business Bureau Review

AJR is honored to receive another 5 STAR Better Business Bureau Review. We feel fortunate when clients can locate us and put us to work as their advocate.

As LG says, “On my own, I was offered $2,000 to complete the repairs (which was honestly insulting and almost bordered on criminal) but when AJR stepped in, they were able to increase the final settlement amount of my claim from $2,000 to $162,000. Yes, you read that, right!”

Better Business Bureau Review

To secure an 8,000% increase doesn’t happen every day, but we work our hardest to ensure we represent our clients with the utmost professionalism and tenacity.

With your next insurance claim call AJR first. Let us review your situation and let you know how we might help.

AJR Public Adjusters — 602-795-5227

info@betterclaimresults.com

Fire in Vacation Home, BBB A+ Review

Appreciating our valued clients who choose to share their experiences about working with AJR, here is another A+, Better Business Bureau Review.

Thank you to our valued clients — Margi & Wayne Cook for your very kind words.

HERE

AJR Public Adjusters — 602-795-5227

“Sistering” a joice and the repair of a home via Summit Business Systems

“Sistering” and the Repair of a Home

Many times we have heard about adjusters telling policyholders they plan to “sister” a joice to repair a damaged property. This means they are leaving a charred piece and prop it up with a new piece of framing. The example below illustrates why this is not an acceptable answer to a damaged frame for a property.

We are a public adjusting firm. Our client’s home is insured on an independently filed HO 00 03 05 01.

A recent fire did much damage to the home. Part of that damage was the charring of the framing. Instead of replacing the charred framing members, the insurer wants to use a technique called “sistering.” This technique involves leaving the charred piece in place and installing a new piece next to it. The adjuster says that sistering is an acceptable means of repair and refuses to actually replace the damaged framing.

We have enclosed a copy of the policy for your perusal.

California Subscriber

The policy you sent is worded differently from the ISO policy. The ISO homeowners policy promises to replace damaged building property with “material of like kind and quality and for like use.” It makes no mention of how this is to be done. It does not place any limitations on construction methods to be used. The ISO policy would pay to replace the charred timbers with new ones.

On the other hand, your client’s policy says that it will repair or replace the damaged property “with construction techniques and materials commonly used by the building trades in standard new construction.”

“Sistering,” as we understand it, means that the damaged frame is propped up by the timber fastened next to it. The adjuster may be correct in that this technique is an accepted means of structure repair—repair of an existing structure. However, the policy calls for the use of “common construction techniques and materials used by the building trades in standard new construction.” By definition, sistering could not be a technique used in new construction.

The wording of the policy has committed the insurer to replacing the frame members with new pieces.

If only I knew about AJR Public Adjusters for my last insurance claim

As we go about our business day at AJR, many times we meet people who have never heard of a public adjuster, or what we do. Often times we hear, “if I only knew about your industry/services prior to my last claim”. We reached out to some of these people to get their viewpoint on their settlement process. (THE COMMENTS IN BLUE IS INFORMATIVE INFORMATION FROM AJR ABOUT THE CLAIMS PROCESS)

Comments below are from Rick Kidder, Scottsdale Chamber of Commerce, CEO

WHAT WAS THE TYPE OF CLAIM THAT OCCURRED ON YOUR PROPERTY?

Hail damage, significant damage to roof, A/C and other property

Claims on property can range from fire, wind, water, hail, theft, monsoon, etc

WHAT TYPE OF EXPERIENCE DID YOU HAVE WITH THE INSURANCE ADJUSTER?

Friendly, courteous, relatively thorough BUT did not test A/C unit

Generally interactions are friendly and courteous, but as in this case all coverages were not explained or handled for the policyholder

WHAT/ IF ANY PROBLEM AROSE WITH THE INSURANCE COMPANY?

A/C unit outside fan and compressor had to be replaced, but knowledge of that fact came well after the insurance claim was settled

Here is a situation where the insurance company was not forthright with the policyholder, explaining coverages they were entitled to and policyholder settled claim without all the information pertinent to their situation.

WHAT KIND OF TIME FRAME DID IT TAKE TO SETTLE YOUR CLAIM?

Check on the spot

Anytime a check is given on the spot, that is not to the policyholder’s advantage. How does the insurance company even know all ramifications of the loss in a quick look at the damage?

WERE YOU SATISFIED WITH THE SETTLEMENT?

Yes, except, had I known of hail damage to A/C unit, I would have been able to replace the unit and not just patch it up.

Policyholder did not know about all clauses and features of their policy that they could take advantage of or taken proactive step and have the A/C unit tested. This is where AJR is able to give the policyholder an edge, since we know of all things to do from the start, we can help put your claim in the best position to maximize recovery from insurance company and not miss any claimable issues.

DID YOU FEEL LIKE YOU WERE ON EQUAL GROUND WITH THE INSURANCE COMPANY, AS FAR AS KNOWLEDGE AND COVERAGE’S YOU WERE ENTITLED TO?

This is where AJR can assist, with over 28+ years experience, our knowledge and customer service are unsurpassed in the industry. We have read policies cover to cover for many years and know where to look to ensure policyholder is receiving all that they are entitled to. Our job maximizing recovery for policyholder is demonstrated over and over.

Look at what some of our previous clients have said.

DID YOUR CLAIM TAKE AWAY FROM PERSONAL TIME?

Often on larger losses personal and work time are affected in dealing with the insurance company. AJR takes on this burden for you.

HAD YOU KNOWN PRIOR TO YOUR CLAIM ABOUT A PROFESSIONAL ADJUSTER WHO WORKS FOR YOU, DO YOU THINK YOU WOULD HAVE HIRED THEM TO ASSIST WITH THE CLAIM?

Yes

Comments below are from Janet Robbins, Greater Phoenix Chamber of Commerce, Business Development Executive

WHAT WAS THE TYPE OF CLAIM THAT OCCURRED ON YOUR PROPERTY?

Property damage due to weather. It was a lightning strike.

Many different forms of weather can cause property damage. Monsoons, hail storm damage, wind storms, lightening damage, haboobs, & wildfires are big ones here in Arizona. Other locations in the country experience different types of weather damage from hurricanes & tornadoes among others.

WHAT TYPE OF EXPERIENCE DID YOU HAVE WITH THE INSURANCE ADJUSTER?

It was all handled by phone

How can an insurance company assess and estimate a loss if they have never set foot on the property? Damages can not correctly evaluated without an onsite inspection.

WHAT IF ANY PROBLEMS AROSE WITH THE INSURANCE COMPANY?

There weren’t necessarily problems except that I did not know that my coverage only was based on replacement costs (RC) and not what I paid originally. Nor did it replace items over a certain amount and they had to be repaired instead and still don’t work properly.

This confusion could have been cleared up with AJR in your corner. Policies have many different clauses which we are able to clearly clarify and explain your rights in the process. Policy holders are entitled to “like” kind and “like” quality to be made whole, and we are able to negotiate on policyholders behalf to make sure insurance companies are paying for policies which clients have purchased.

WHAT KIND OF TIME FRAME DID IT TAKE TO SETTLE YOUR CLAIM?

I think over six (6) months.

Claim settlement depends on many factors. AJR assists and in a timely manner submits your claim. We have no control over the insurance companies timeliness in handling information once we submit on policyholders behalf. However, we work hard to expedite the claim.

WERE YOU SATISFIED WITH THE SETTLEMENT?

No not at all. One of the largest and most expensive items had to be repaired and still does not work to the quality of its original condition before the lightening strike.

AJR is in your corner through the whole claims process. AJR assists and ensures that policyholders are not placed in a position to accept less than they deserve with their claim.

DID YOU FEEL LIKE YOU WERE ON AN EQUAL GROUND WITH THE INSURANCE COMPANY, AS FAR AS KNOWLEDGE AND COVERAGE’S YOU WERE ENTITLED TO?

Absolutely not. Found out things as we went along actually costing insurance company more in the long run because they were not clear on what steps we had to take to get replacements and/or repairs.

AJR helps throughout the process making sure claim is submitted with correct information to ensure coverage. AJR is in constant contact with the client, explaining steps along the way confirming understanding of steps to be taken. Thorough documentation is kept for each claim to assist in negotiations with insurance company.

DID YOUR CLAIM TAKE TIME AWAY FROM WORK, PERSONAL TIME?

Yes, it did.

Understanding how stressful a property insurance claim can be, AJR immediately steps in to alleviate some of the stress which lets you get back to work, and personal time not having to manage your insurance claim on a daily basis.

HAD YOU KNOWN PRIOR TO YOUR CLAIM ABOUT A PROFESSIONAL ADJUSTER WHO WORKS FOR YOU, DO YOU THINK YOU WOULD HAVE HIRED THEM TO ASSIST WITH THE CLAIM?

I absolutely would have. I didn’t know they existed.

Now that you know about this industry, AJR is your professional adjuster with over 28+ years experience. Our knowledge and experience are unsurpassed in the Valley. Our personal service enables you to get back to life as normal as possible after an event occurs. With your next insurance loss, give us a call immediately for a no obligation consultation.

Once you hire AJR we will help you report your claim and take over from there, bringing in our experts to estimate all damages and monetary loss you have sustained.

Here is some guidance on what to do when your next claim occurs.

AJR Public Adjusters –602-795-5227

www.betterclaimresults.com

“Sistering” and the Repair of a Home via Summit Business Systems

“Sistering” and the Repair of a Home

We are a public adjusting firm. Our client’s home is insured on an independently filed HO 00 03 05 01.

We have enclosed a copy of the policy for your perusal.

California Subscriber A

The wording of the policy has committed the insurer to replacing the frame members with new pieces.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal advice is required, the services of a competent professional person should be sought.